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Resolving Issues with a Service Request

If you’re currently working with a Service Provider but things aren’t going as planned, we have a few suggestions to help you work toward a solution.

And if you’re still waiting to receive quotes from service providers or getting ready to make a hiring decision, check out a few tips to help you hire with peace of mind.

Communicate clearly

Discuss project concerns openly with any service provider you’ve decided to hire to make sure you share the same expectations. Service provider recognize that happy customers and word-of-mouth recommendations are important to their business. In most cases, professionals will be glad to make adjustments as long as they know what you expect from them.

Put it in writing

A contract or signed agreement can set clear expectations for both parties and remove any confusion about the details of your project.

Even if you didn’t start out with a contract or written agreement, it’s not too late. Work together with the professional to come up with a plan and put it in writing. That way, it will be easier to keep your project on track and clear up future questions.

Find solutions

We expect Service Providers to provide great customer service, but we’re ready to help if this hasn’t been the case. Contact us to discuss your concerns, expectations, and preferred resolution with the Service Provider in a neutral environment.

To begin finding a solution please contact us at [email protected] We’ll review your information and get back to you with the next steps.